Real Service Is From the Heart

Is service what makes you go back to your favorite store in your neighborhood or is it something else? Seriously, do you shop at the same place over and over again because of the products, the price, or the service? If you had the money to pay, would you choose the pricy products without the service? Would you rather pay more and get a frown or would you prefer a smile? I tend to think that most people would be delighted to return to a place where they get uplifted for the day, or at least feel respected there.

How do you treat people in your business? Do greet them with a smile or with the regret that you ever woke up that day? Your attitude can either make or break your business. Taking that extra mile to make your customers feel welcome is an old but timely technique that every entrepreneur should know when they start a business. However, being courteous just for the sake of getting business can be perceived as awkward or even malicious. After all, real service is done from the heart: It can also be felt, and does wonders for your business.

That’s exactly what happened when “Johnny” decided to make a difference in the supermarket he worked for. Johnny didn’t believe he could do anything that would matter because he was only a “bagger” there. But he was in for a surprise, his positive attitude and determination to welcome the customers in that particular store, not only touched the public, but also his coworkers. His colleagues caught the bug and also started coming up with ideas of their own to serve their clients from the heart. Click on Johnny’s story to watch a video relating it. You will be undoubtedly blessed.

Now that you have seen serving from the heart in action, how do you compare it to your own customer service? Is there any room for improvement? It’s always possible to make things better, isn’t it? Think with your head, but include your heart in your thoughts and make your customer’s needs and concerns your business. They have the problems and questions, but  you have the solutions and responses. Just make sure you deliver them in such a way that captivates each person personally. For a happy customer is a repeat customer!

PS. If you would like some creative ideas for improving service, Skype me at Liginha1976 or message me at Facebook.

PPS. Photo by imagerymajestic, a courtesy of



Thank you for visiting my blog. Well, believe it or nor I’m originally from Brazil, but I married to an American and have lived in California for the past 14 years. When I first came to America, I was able to work at some regular jobs as a secretary, a teacher’s aide, and an interpreter. However, at the end of 2009, I found myself without a job and competing with a younger generation. Get the picture? Today, I’m very thankful I found Better Women Network, a concerned group of women supporting and mentoring other women, regardless of their age, to help them learn how to make money online using an online platform called Global NPN. Please, read my Earnings Disclaimer.
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  • Luba Kanch

    Well put Ligia. Its quite amazing that people can sense when you are genuine too and whether you are doing “from the heart”
    Thanks for sharing! Great topic 🙂

    • That’s correct, Luba! Thanks for stopping by!

  • Corinne Floyd

    Great post Ligia – thanks for writing it – I enjoyed reading it – and loved the video – perfect for your post. Corinne

    • Thanks Corinne, I appreciate your opinion!

  • Wonderful post. So inspirational Ligia. Another example how even small things can make a big difference in your business.

    • Thanks Pam, I appreciate your encouragement.

  • Carmen St John

    Thank you for such an inspirational post. I saw the Johnny video and wow, so heartwarming. I thank you for bringing it to my attention.

    • I’m glad you enjoyed, Carmen. Thank you for stopping by.